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Fulfillment Policy for EP Media

At EP Media we are committed to providing excellent social media marketing services to help businesses grow their online presence. Below is our fulfillment policy to ensure transparency and a smooth process for our clients.

1. Service Fulfillment Timeline

  • Once payment is received, we will begin working on your social media strategy and deliverables within 2-5 business days, depending on the service package selected.

2. Service Scope

  • The scope of services (e.g., number of posts, platforms managed, ad budget) will be clearly outlined in your contract or proposal.

  • Any additional services outside the agreed scope may incur extra charges, which will be communicated and approved in advance.

3. Revisions and Approvals

  • Clients are entitled to up to two revisions per deliverable (e.g., social media posts, ad campaigns) unless otherwise agreed.

  • Revisions must be requested within 5 business days of receiving the deliverable.

4. Refund and Cancellation Policy

  • Due to the nature of our services, all payments are final once the work has commenced.

  • For ongoing services, cancellations require a 14-day notice before the next billing cycle. No refunds will be issued for work already completed.

5. Client Responsibilities

  • Clients must provide all necessary information, access (e.g., social media accounts), and materials (e.g., logos, branding guidelines) to enable us to fulfill the agreed-upon services.

  • Delays in providing required materials may result in extended timelines for deliverables.

6. Communication and Support

  • Our team is available via email at [support@yourbusiness.com] or phone at 224-656-0202 during business hours (Monday-Friday, 9 AM - 5 PM, cst).

  • For urgent inquiries, please mark your email as "URGENT" in the subject line.

7. Disclaimers

  • While we aim to deliver measurable growth and results, the success of social media campaigns depends on various factors, including market conditions, audience behavior, and algorithm changes. Results are not guaranteed.

8. Termination of Services

  • We reserve the right to terminate services if there is a breach of the agreement or failure to provide the necessary information to fulfill the scope of work.

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Privacy Policy for EP Media

Effective Date: Nov. 26 2024

EP Media (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, payment details, and other information you provide when using our services or filling out forms.

  • Content Information: Logos, branding assets, or other media you provide for social media marketing purposes.

2. How We Use Your Information

We use your information for purposes including:

  • Providing and managing our services.

  • Communicating with you about projects, updates, or promotions.

  • Processing payments and managing billing.

  • Complying with legal obligations.

 

3. Sharing Your Information

We do not sell, rent, or trade your information. We may share your information in the following cases:

  • With Service Providers: Trusted third parties who assist us in delivering our services (e.g., payment processors, email providers).

  • For Legal Reasons: If required by law or to protect our legal rights.

  • With Your Consent: When you explicitly agree to share your information with others.

 

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

 

5. Your Rights

Depending on your location, you may have rights such as:

  • Accessing or correcting your personal data.

  • Requesting data deletion.

  • Opting out of marketing communications.

To exercise these rights, contact us at [support@yourbusiness.com].

 

6. Security Measures

We use industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

 

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

 

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.

 

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

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